Shipping Policy

Delivery & Shipping Policy

Shipping Policy

At Decordrip, we are committed to delivering your orders in excellent condition and as quickly as possible.

Shipping Timeline

  • We currently offer free standard shipping across India.

  • Orders are generally delivered within 7–8 business days from the date of dispatch.

Order Cancellation & Refunds

  1. If an order is cancelled before shipment, lost in transit, or cannot be delivered to your provided address, a full refund will be processed, including any shipping charges paid online.

  2. If you return a delivered order, applicable return shipping charges may be deducted from your refund amount.

Fair Usage Policy

We strive to provide the best shopping experience for all our customers. However, some accounts may misuse our return and delivery policies by frequently returning products or refusing deliveries.

To ensure fair access to our products and services, Decordrip reserves the right to:

  • Disable the Cash on Delivery (COD) option for accounts with an unusually high rate of returns or refused shipments.

Order Tracking

How can I track my order?

  1. Log in to your Decordrip account.

  2. Navigate to the Order History section under My Account.

  3. Select the order you wish to track.

  4. Click Track Order to view the latest shipment status.

Delivery Partners

All orders placed on Decordrip are shipped through trusted logistics partners, including:

  • Blue Dart

  • FedEx

  • Aramex

  • Delhivery

  • Other reputed courier services

Missing Items, Partial Deliveries & Tampered Packages

If you receive a package with missing items, partial contents, or signs of tampering, please contact our support team within 48 hours of delivery. Claims submitted after this period may not be eligible for review.

While we investigate, please ensure that:

  • The affected item is not used.

  • You provide a brief description of the issue.

  • You share clear photographs of the outer package, shipping label, and product box (if applicable), especially any visible damage or tampering.

Refunds for prepaid and Cash on Delivery orders will be processed after completion of the investigation.

Claims may be rejected in the following situations:

  • Insufficient information regarding the issue.

  • Failure to provide photographs of the package and product box.

  • Issue reported more than 24 hours after delivery.

  • Disposal of packaging materials before the investigation is completed. We recommend retaining packaging for at least 3–4 days after delivery.

  • The product has been used after the issue was identified and reported.

For any shipping or delivery-related concerns, please contact our customer support team for assistance.