Returns & Exchanges

Return & Refund Policy

At DecorDrip, customer satisfaction is our highest priority. We strive to deliver premium-quality home décor products and ensure a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we offer an easy return and refund process subject to the terms mentioned below.

Return Policy

7-Day Easy Exchange

DecorDrip offers a 7-day exchange policy for eligible products purchased through our website. You may request an exchange within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition
  • Original packaging, tags, labels, manuals, and accessories must be intact
  • The item should not be damaged, altered, or installed
  • Proof of purchase/order confirmation must be available

Return Process

To initiate a return request, please contact our support team:

Please share your:

  • Order ID
  • Product images
  • Reason for return

Our support team will guide you through the return process.

Reverse Pickup & Shipping Charges

  • Reverse pickup service is available in selected locations based on courier availability.
  • If pickup service is unavailable, customers may self-ship the product to the address shared by our support team.

Return Shipping Charges

Return shipping charges are to be borne by the customer:

  • Products above ₹5,000: 10% of the product MRP
  • Products below ₹5,000: Flat ₹500 return logistics fee

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 24 hours of delivery
  • Share clear photos and videos of:
    • The damaged product
    • Outer packaging
    • Shipping label

This helps us verify and process your request quickly.

Non-Returnable Items

The following products are not eligible for return or exchange:

  • Final sale or clearance items
  • Customized or personalized products
  • Used or damaged products caused after delivery
  • Products returned without original packaging

Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection. After successful verification, your refund will be initiated.

Refund Timelines

NEFT / Bank Transfer

  • Refunds are processed within 1–3 working days after approval

Online Payment Refunds

  • Refunds may take 7–10 working days depending on your bank or payment provider

Please note that actual refund timelines may vary depending on banking channels and courier delivery timelines.

Important Notes

  • Refunds will only be initiated after successful product inspection
  • DecorDrip reserves the right to reject returns that do not meet our return eligibility criteria
  • Customers may be asked to provide bank statements or payment proof in case of refund discrepancies

If you have any questions regarding returns or refunds, feel free to contact us at:

Email: support@thedecordrip.com
Customer Support: Monday to Saturday, 10 AM – 7 PM

At DecorDrip, we are committed to making your shopping experience seamless, reliable, and satisfying.